|Date||Product||Score||Customer Comment||Our Response|
|26-Jan-2020||Candle Lights Spare Bulbs - 5 bulbs||They processed and delivered very quick. Packaged well.|
|26-Jan-2020||Warm White Cluster 250 bulbs on clear cable 2.5m||Very happy with their overall service, and I'm pleased with my lights, they good value too|
|24-Jan-2020||Battery Operated Lights LED Ice White Clear Cable - Outdoor - 5m 50 bulbs||The item arrived in good time but was the wrong item. I rang XmasDirect. The person was very helpful and arranged for the correct item to be despatched straight away and it arrived the next day. It's always helpful when a company acknowledges and corrects an error with no fuss. The correct item is just what I wanted and works perfectly.
Thank you to the woman on the end of the phone.
|24-Jan-2020||String Light Outdoor LED Blue Green Cable - 10m 100 bulbs - Ext||Bought some outdoor lights before Xmas (easy transaction) and saw they has a sale recently, so looked for an extension set which the original ones would take. Couldn't immediately find what I wanted, but an email to the company sorted it out and made the purchase run smoothly|
|23-Jan-2020||Spare Bulbs W1 Clear - 4 bulbs||For specific spare lamps; fast & accurate service, Tx.|
|22-Jan-2020||Spare Bulbs - SB100MCGC||Excellent service and speedy delivery|
|22-Jan-2020||Simply LED String Lights Warm White 80 Bulbs||Great service as usual. I have purchased many items from them over many years and would not hesitate to recommend them to anyone!|
|22-Jan-2020||Micro Lights Cascade - Ice White||This is a UK company to trust. Their fairy lights etc all carry electrical safety certification.
All products I have bought are well made
I only buy from them as I know I will be 100% satisfied
Customer services are excellent
|22-Jan-2020||String Light Outdoor LED Ice White Green Cable - 10m 100 bulbs||God product would buy again( and indeed have on several occasions|
|21-Jan-2020||Festoon Lights - 6m - 20 bulbs - Warm White - Black Cable - 12v - Mains Plug/ Transformer||The lights are excellent. But we had to send the first order back as not what we wanted. not clear enough on website. correct order arrived promptly. one bulb not working. . bulbs cannot be changed , so a full 3 meter chain had to be sent back and replaced.We then ordered 3 more 3 meter chains and two have to be sent back because no hooks on just one bulb on each length.
Suggest checking is better before sending out and these hooks/studs are made replaceable and suggest bulbs be changeable as well.
Having said that the staff have been good and dealt with each problem straight away.