The product is a great piece of kit, well engineered and robustly designed to cope with the elements. It is worth its premium price tag. Unfortunately for me they used Parcelforce for their "standard delivery" and it turned out to be rather sub-standard. The driver falsified his tracking log to make up time and left my heavy parcel at our local Post Office. When I refused to collect it they acted petulantly and, rather than seeking to make amends, dragged their feet for a further week before condescending to deliver it.
We are just so pleased that the parcel made it to you and cannot apologise enough for Parcelforce who let us both down on this occasion. I am glad that you are happy with the lights now that they are with you.
Russell at Xmas Direct was a great help giving me lots of information about the lights I wanted to buy. He was patient and supportive too. I would highly recommend Xmas Direct on this shopping experience.
We are so glad that we were able to help you with your purchase. I will pass on your kind words to Russell. Best wishes Fiona
Have not received the delivery, now over 1 week from purchase!!!
We checked the tracking on your parcel can see that it was delivered successfully and on time. Having spoken with you on the phone, I gather that the items had been moved in your office - we are just glad that you did receive them exactly when you were meant to and hope you are enjoying the lights.