Coloured Artificial Christmas Trees from Xmas Direct

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INDEPENDENT FEEDBACK

(8525) reviews96%

XmasDirect

Date	Product	Score	Customer Comment	Our Response
24-Nov-2020	Spare Bulbs - N1 Clear - Bag of 4		I was very impressed with the very prompt and personal service. I was hoping to find some obscure Christmas lights replacement bulbs which are no longer manufactured. My email enquiry led to a search of their warehouse and the correct bulbs found. Thank you very much - Christmas will look quite a lot brighter this year!
24-Nov-2020	Spare bulbs - G1 clear - 4 - 3 bulbs 1 Fuse		Efficient and friendly. Very useful chat facility
24-Nov-2020	Home Range Extension Cable, 10m on Green Cable		Ordered an item was told be with me 2-3 days. Nothing. Waited a week still nothing. Contacted them to ask where item was and was then told could take 2 weeks. Asked for refund told no and have to wait 2 weeks until item could be declared lost. Then told 8f item dies come and font want it then will have to send back then get refund. Will cost me more to send item back than item was worth. Pointless	Your item was despatched on the day it was ordered by second class post as requested by you. We unfortunately have no control over the Royal Mail during this unprecedented time. Royal Mail criteria for a lost item is 2 weeks after which we would obviously be happy to offer a refund upon receiving the goods back. I am sorry that you are unhappy with the situation but have responded to you swiftly when you communicated with us and tried to give you an honest update. regards Fiona
24-Nov-2020	Battery Operated Lights LED Ice White Clear Cable - Outdoor - 5m 50 bulbs		Great service
24-Nov-2020	Outdoor LED Waterproof Battery Operated Lights with Timer - 12m 80 bulbs Ice White Black Cable		The order was placed on Sunday and the order arrived Monday and as the were for our town Christmas Trees they were put on the trees that day and switch on was Thursday. I was impressed but have used this company for many years for the Towns Christmas Lights.
24-Nov-2020	Plain Garland 9ft x 10" 270 Tips		Excellent service. Well packed. Arrived quickly.
24-Nov-2020	Warm White Home Range Icicle Lights on Clear Cable: max 50cm drop - 6m - 200 bulbs. Mains Power.		Easy to use website and swift delivery service.Very impressed
24-Nov-2020	Multi Colour Festoon Lights on Black Cable: 10m - 20 bulbs		efficient ,speedy
24-Nov-2020	Multi Function Ice White Outdoor Icicle Lights on White Cable: 0.6m max drop - 18m - 630 bulbs		smooth order orocess and delivered on time
24-Nov-2020	Static Warm White Outdoor String Lights on Green Cable: 10m - 100 bulbs		End to End service is very good. Website is easy to use and chat support is efficient and effective. Delivery and product all good. Bought product last year and again this year.

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