Delivery Information

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Same Day Despatch to All Destinations, including:

  • United Kingdom – All Areas
  • Republic of Ireland
  • Europe
  • Worldwide
  • Non UK Destinations: in certain circumstances (for instance larger or heavier orders) we may have to prepare a bespoke delivery quotation for you. We will contact you with the cost of delivery.

Any orders placed before 4pm on a working day will be despatched the same day.  Orders placed at the weekend or on a bank holiday will be despatched the next working day: 24hr or 48hr delivery times are calculated from point of despatch.

Deliveries in the UK are fulfilled by Parcelforce, DPD or Royal Mail tracked services.

Delivery Charges – non UK customers
Should you decide to return goods to us, or they are returned to us for any other reason (for example non-payment of duty or VAT, unable to deliver etc), delivery charges to non UK customers will not be refunded, except in the case of faulty goods. In addition, we will make a deduction from your refund if necessary to cover the cost of returning goods to us as a result of non-payment of VAT or import tax.

EU Customers – VAT and Customs Duty
For customers based in the Republic of Ireland and other EU countries, VAT and customs duty will now be payable before you receive your parcel(s). The courier will declare goods on your behalf and will collect duties and taxes from you in advance of delivery, and will contact you by email to arrange payment. Should any outstanding duty and tax not be paid by you, the goods will be returned to us automatically in due course – as per above, due to the high costs incurred to us, we are unable to return the delivery cost part of your order, while in addition we will deduct the costs of returning the goods to us from your refund. If you wish to have the goods sent out to you again, we will charge you a subsequent delivery charge.

Failed deliveries

Couriers have brought in new policies which mean they will no longer make a second delivery attempt as standard practice if they have been unable to deliver to you initially. Failed delivery attempts almost always happen because nobody is at the premises to receive the goods, and/or no acceptable alternative delivery arrangements have been specified. In these cases, our couriers have informed us that goods may be automatically returned to us as the originator of the consignment at an additional cost.

In this situation, if you would like us to re-attempt delivery of the goods, you would need to pay an additional fee equal to the return cost charged to us by the courier (typically, but not necessarily, the original delivery fee plus £10 per parcel) PLUS a second outwards delivery fee. If you choose not to have the goods redelivered, we can refund you the cost of your order less the return costs charged to us by our couriers.

In order to avoid this:

  • Please ensure that someone is available at the delivery address specified to receive the goods on the expected day of delivery
  • If this is not possible, we recommend leaving a note with alternative delivery details (eg leave with neighbour or similar)
  • Provide a mobile phone number when filling out your details – if your order is being delivered by DPD, you will receive a text to let you know when your order will be delivered


Order by 4pm for next working day delivery.

*For ‘standard’ size packages you will see a full range of delivery options / prices at the online checkout. Greater charges will be incurred for larger / heavier packages which must be sent on a 48 hour service. Our delivery costs are always very competitive!

When you place an order using the Courier Service you will have a unique Parcelforce or DPD tracking number which will be emailed to you once your order has been despatched. You will be able to track your order with Parcel Force or DPD.

If you have any issues with tracking your parcel you can email us and we will let you know how your delivery is progressing.

Our standard options available to you are as follows, please bear in mind that the cost will increase if you select a timed delivery option:

Standard 48 Hour Service (up to two working days)
24 Hour Service (next working day)
Next Working Day Pre Noon
Next Working Day Pre 10:00am

While the next day or 48hr service is offered in good faith they are not guaranteed, we DO NOT accept failure by the courier to deliver on a particular day / time as a valid reason to completely cancel an order/have an order refunded in full. However, refunds can be claimed for delivery surcharges in the event that a timed delivery (e.g. pre-noon) is missed. See terms & conditions for full details.  If an order is refused by the recipient upon delivery, a refund will be given minus the outward delivery charge and the cost of having the order returned to us.

Orders under 800g  in weight
When placing an order that weighs under 800g you will automatically be offered postal delivery options at the checkout. Please note – for 1st and 2nd class post deliveries, the delivery date on the confirmation is an ESTIMATE only; we cannot track Royal Mail deliveries. Please bear in mind that 1st class post can take over a week to arrive in the lead up to Christmas. If you’d like a tracked delivery, we would recommend choosing the courier option offered at the checkout.

If you are not in…
If you are not available when the delivery attempted, leaving the parcel in a safe place or with a neighbour is done at driver discretion, we cannot guarantee this will happen. If it isn’t possible to leave your parcel at your address, it may be taken back to the depot or your local post office and you should receive card through your letterbox with further information. However, again – as this is the remit of the courier company – we are not able to guarantee this.
Provided that we take reasonable care when we despatch the goods to you, we will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your order is accepted.
Orders can be delivered world-wide, all prices on the site are UK prices, exclusive of international postage and packaging. All orders will be accepted in GBP only. If the actual delivery cost is considerably higher than the quoted estimate on the site, then we will contact you with an amended delivery fee.