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Thank you for the wonderful service I phoned with my enquirer the lady was more them helpful and explained the different types of light and they gave prices as requested my quote followed by e mail with all the details.When placing my order on the phone the lady know what i was talking about and what my order was. Email sent when order was dispatched and when due to arrive at may home. It was a great pleasure to work with this wonderful company . First class services all round .
Thank you very much for your feedback. We are delighted to hear you are pleased with your service and product received. Best wishes
Unfortunately this delivery was entrusted to Parcel Force, who claimed to have gone to the wrong address (despite supposedly knowing this area). They reportedly left a card advising that they had called to make the delivery at this wrong address. When the people from this address called at Bridge of Allan post office to collect the parcel, they immediately pointed out that it was not addressed to them. Astonishingly, & almost unbelievably, neither the post office nor Parcel Force took any further action to correct this or attempt to execute a correct delivery. This is woefully short of appropriate customer service!
We are very sorry to hear the trouble you have experienced with Parcel Force in receiving your order. Please feel free to contact us at any time with delivery or order queries, we are more than happy to contact Parcel Force on your behalf. We hope you enjoy your product. Best wishes
Delivery excellent. Goods correct and working well only worry was the packaging on the rope lights was flimsy and crushed upon delivery. Would happily shop with you again
Thank you very much for your feedback, we are delighted to hear you are pleased with your product and service. Apologies on the condition you received your parcel, i have now notified our warehouse of this issue.
Han sido eficaces, el producto llego en buen estado, la única observación es que pague entrega en 48 horas y tardaron un día más, porque según parece en España no tienen servicio 48h, aunque el seguimiento del paquete a través de la web funciono bien.
Thank you for your feedback, we are pleased to hear you are happy with the service and product. Yes as discussed our standard international delivery is 3-5 working days. Best wishes
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