Full Product Catalogue Coming Soon
|Date||Product||Score||Customer Comment||Our Response|
|26-Sep-2016||Spare Bulbs - SB100CWC||I wish every company had a customers service dept like XmasDirect!! Big thanks to Heidi for dealing with my querie so quickly and efficiently. I have received my fab Christmas lights - thank you so very much :)||Thank you so much for your lovely feedback. I am so glad that Heidi was able to help you and I have passed your comments on to her. Best Wishes Fiona
|25-Sep-2016||Candle Lights Spare Bulbs - 5 bulbs||Excellent and speedy service|
|23-Sep-2016||Simply LED String Lights Warm White 200 Bulbs||Excellent service.|
|23-Sep-2016||Net Light 2x3m 160 LED Static||Delivery earlier than predicted, product very good with the practicality of cord to support light net.|
|21-Sep-2016||Garland Plain Spruce - 9ft x 14"||I bought plain spruce garlands and the rder was filled and sent very quickly and efficiently. But there was a problem about delivery. I was not going to be at home on a weekday so I specfied a saturday delivery and paid extra for this. I then got an email saying that it was to be delivered on a friday. When I got this email I contacted customer services and explained the situation and asked them o follwo it up. I did not hear back from them at all - not even an acknowledgement.
In the end I had to rdive to my nearest post office to collect the parcel and it was a heavy one too.
|thank you for your feedback. I must admit it has left us a little perplexed as I have checked your order and it clearly shows your requested date as being Friday. You have not been charged any extra for a Saturday delivery. There is a delivery surcharge on your order, but this is because we were delivering to a Northern Ireland Postcode and sadly we get charged extra by Parcelforce for this. I have spoken to everyone in our office and also checked email correspondence and no one here has heard from you - perhaps you contacted Parcelforce and not Christmas Direct? We are obviously not happy at all that you feel our service has let you down, so please do get in touch if you would like to discuss further.
Best Wishes Fiona
|21-Sep-2016||LED Illuminated Sphere Ice White||service was wonderful. order was quickly sent and arrived on time,well and safely packaged.||thank you so much for such lovely feedback. We would love to see a picture of your sphere in Situ if you have a moment to send us one.
|21-Sep-2016||80mm Clear Baubles - 10 Baubles||Seamless transaction and Heidi was extremely helpful! Thank you :) will be ordering again soon||Thank you very much indeed - I will pass on your comments to Heidi.
|20-Sep-2016||80mm Clear Baubles - 10 Baubles||Fantastic service highly recommend|
|20-Sep-2016||String Light MF Indoor LED Warm White White Cable - 20m 200 bulbs||Have brought from xmas direct several times now and would highly recommend. Excellent service.||Thank you very much indeed - we value our repeat customers highly and are delighted that you have come back to us for your string lights.
|20-Sep-2016||80mm Clear Baubles - 10 Baubles||Hurtig service og solid indpakning|