Poor distribution: they do not label the box to match the product in the box - it is labeled with another product entirely. Also they admit that warm white is not actually that warm and that there is a company wide problem with this.
We are really sorry that the box you were sent did not match the product. Our company policy is to reuse and recycle as much packaging as we can - however this should always be clearly marked to avoid confusion and here we have failed for which I apologise.
I am however glad that at the end of the day you promptly received the product you ordered.