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Terms and Conditions

Welcome to the Christmas Direct website terms and conditions for use.
Thank you very much for your order with Christmas Direct. Please take a few minutes to read our terms and conditions outlined below.
These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website.
Before you place an order, if you have any questions relating to these terms and conditions, please contact our Customer Service team by email, or call us on 0333 240 6120 5 days a week, 8.30am – 6pm. During November and December we are open 7 days a week – Monday to Friday 8am to 8pm and Saturday and Sunday 10am to 8pm.

Description of products
Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.

Orders
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
The technical steps required to create the contract between you and us are as follows:
You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website
We will send you an order confirmation email detailing the products you have ordered. This is not an order acceptance
For items being delivered to you, when your product is shipped from our warehouse we will send you a despatch confirmation email.
Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it.
For most products sent directly from our warehouse, your credit/debit card will be charged when your order is placed.
Non-acceptance of an order may be a result of one of the following:
The product you ordered being unavailable from stock
Our inability to obtain authorisation for your payment
The identification of a pricing or product description error
You not meeting the eligibility to order criteria set out in the main Terms & Conditions
The contract will be concluded in English.

Consumer Contracts Regulations 2013
This legislation offers you the following cancellation rights when you buy online or by phone:
You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.
Your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.
You can cancel by email: info@xmasdirect.co.uk.co.uk or call 0333 240 6120
 
Model Cancellation Form:

TO: Xmas Direct (CCTC Ltd), Union Shed, South Lodge, Kinloch, Amulree, Dunkeld PH8 0EB
TEL: 0333 240 6120  EMAIL: returns@xmasdirect.co.uk

I hereby give notice that I cancel my contract of sale of the following goods:

Order No.:

Received on:

Name:

Address:

Signature (only if this form is notified on paper):

Date:
 
If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply.
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

Returning an item
If you've changed your mind about keeping your purchase, please notify us that you wish to return it in its original condition. Unless faulty, this should be within 14 days of receiving your order.
You must inform us either by email or by telephone that you wish to return your goods and cancel your order. We will then issue a returns number for you to enclose with the original goods in order for us to process your return in a timely manner.
If your goods are returned to us in an unsaleable condition (ie used or damaged), then we will contact you to offer the option to have the item returned to you at your own expense. If we do not receive instructions from you within 30 calendar days then we reserve the right to dispose of the item(s).
If you return your order to Christmas Direct, please note it can take up to 14 days from your returning the item(s) to receiving your refund.

Refund policy
Once returned, we’ll refund the person who originally placed and paid for the order.
If you've changed your mind about keeping your purchase, please return it in its original condition  and we'll exchange or refund it
Unless faulty, this should be within 28 days of receipt.
It's important that any unwanted item, unless faulty, is returned in its original condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused
Where a product has been made to your specification and personalised for you, or ordered from another source on your behalf, unless faulty, we're unable to refund or offer an exchange.
We’ll refund the standard delivery charge, provided you return the full order. If you're only returning some of the items on your order, then we will only refund the cost of those items.
Whilst we endeavour to deliver every order on time, this isn’t always possible. We will always do our utmost to track your parcel and help resolve any delivery issues you are encountering. However if your order is delivered by Parcelforce and does not arrive within the agreed delivery time, then the maximum refund on the delivery you will be due is 25% of the delivery cost.
For all orders that are despatched by Royal Mail and are not delivered within 7 days of your expected date then please contact us. We can only claim for non- delivery from Royal Mail 28 days after your item has been despatched. If you are needing your item urgently then we advise re-ordering and when we receive the claim from Royal Mail we will refund your original postage.
Artificial Christmas Trees are considered a specialist order when the height exceeds 6ft. the maximum refund for delivery will be £8.50.

Spare Bulbs
As stated on our spare bulbs category page. Our normal refund and exchange policy will not apply if you have ordered Christmas Direct branded spare bulbs for other brands of lights.
This doesn't affect your statutory rights
If you are business ordering from Christmas Direct then the Consumer Contract Regulations are not applicable.
To read more on your consumer rights, you can access the Consumer Contracts Regulations 2013 here.

Guarantee
Our standard guarantee period is 12 months on all products in their original state as sold. If you have a fault with your product please contact Christmas Direct on 0333 240 6120 or info@xmasdirect.co.uk and we will deal with the matter in accordance with your legal rights.
If we can’t repair your item, we will replace it with an item of equivalent specification. If your original product is no longer available, we’ll discuss an alternative settlement with you and always make sure you are satisfied with the outcome.

Delivery
We have had many years of courier experience and have chosen to have a contract with Parcelforce, who have the added bonus of being able to deliver to your local post office in case of no one being in to receive your goods.
Delivery costs vary with weight and size of the goods ordered; we believe we are offering competitively priced, reliable courier service.
We offer various delivery options via Parcelforce. Our standard delivery for courier is up to 48hours (please note this means that Parcelforce can deliver anytime up to the 48 hour timeframe). We also offer a 24 hour delivery to most parts of the UK but there are exceptions.
For a surcharge Parcelforce can deliver an item at a specific time on a specific day.
All of our delivery options will be made available to you online or if placing an order via the telephone our customer service team will discuss all the available options with you. Please note that delivery timescales for UK deliveries are extended when delivery is to be made to certain postcodes as specified at parcelforce.com.
Your delivery from Christmas Direct is subject to the Parcelforce terms and conditions and if you have any queries then visit their site to see their conditions of carriage in full.
You will be emailed a unique Parcelforce tracking number once the order has been despatched. You will be able to track your order using http://www.parcelforce.com/track-trace
While the next day service is offered in good faith, we DO NOT accept failure by the courier to deliver on a particular day / time as a valid reason to completely cancel an order. Our next day delivery service is NOT guaranteed. If an order is refused because of a problem with the courier, a refund will only be given minus delivery charge and the cost of getting the order returned to us.
For 1st Class post delivery, the delivery date on the confirmation is an ESTIMATE only; we cannot track Royal Mail deliveries. Bear in mind that the 1st class post can take over a week to arrive close to Christmas. If you want tracked delivery, choose the courier option!
For all orders that are despatched by Royal Mail and are not delivered within 7 days of your expected date then please contact us. We can only claim for non- delivery from Royal Mail 28 days after your item has been despatched. If you are needing your item urgently then we advise re-ordering and when we receive the claim from Royal Mail we will refund your original postage.

Orders under 800g in weight
If your order is under 800g in weight it will be despatched by 1st Class post,

Orders over 800g in weight
The majority of orders above 800g will be automatically sent out on a 48hr delivery with Parcelforce (300mm by 400mm) up to 5Kg .

If you are not in.........
If you are not in then our drivers can leave your order with a neighbour or named contact. However if these options fail your package will be taken back to Parcelforce’s Depot or your local post office and you will have a card put through your letterbox.
Please contact your local branch using the details on this card and arrange a convenient delivery date. If Parcelforce fails on a second attempt you will have to drive to the depot and collect your parcel yourself. If you would like Parcelforce to redeliver your goods after this second failed attempt, then there will be a surcharge of £5.00 to do this. If all of the above fails your order will be returned to us, this will be charged to you at a minimum cost of £9.10 for a return delivery so please make every effort to choose a suitable delivery date and locate and pick up your order.
Provided that we take reasonable care when we deliver the goods to you, we will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your order is accepted.
Orders can be delivered world- wide, all prices on the site are UK prices including VAT but exclusive of international postage and packaging. All orders will be accepted in GBP only. If the actual delivery cost is considerably higher than the quoted amount on the site, then we will contact you with an amended delivery fee.

General
We will not be responsible for any delay or failure to comply with these Terms of Sale or the Returns Policy if the delay or failure arises from any event which is beyond our reasonable control. Such events would include (but are not limited to) fires, floods, earthquakes, storms, natural disasters, war, civil unrest, acts of terrorism or malicious damage to or destruction of our premises, equipment or goods.
In the event that one or more of the terms set out in these Terms of Sale or in the Returns Policy is held to be invalid by a competent authority, the remaining terms shall continue to have effect and you will still be bound by them.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your personal information.
All products, pictures and text on this website are copyright to Sparkling lights. None of the images or text can be copied or used by any other website.
Christmas Direct is trading under the CCTC Ltd therefore all payments by credit card will be credited to CCTC Ltd and all invoices will be from CCTC Ltd VAT Reg No: 717 370 242. Christmas Direct is a trademarked name.
These terms were last changed in February 2017 and will apply to all transactions on or after that date. We may change our terms and conditions at any time, please do not assume that the same terms will apply to future orders.

Company Information
Company's registration name: The Corporate Christmas Tree Company Ltd (CCTC Ltd)
Company's place of registration: Scotland
Company's registered office address: 51 Bernard Street, Edinburgh EH6 6SL
Company's registered number: SC183535
Contact telephone number 0333 240 6120
Contact email address. info@xmasdirect.co.uk
Company VAT Number: 717370242