An order can be cancelled and full refund granted if we are notified of your intention to cancel within 14 calendar days of the date you take possession of the goods.
1. You must inform us in writing by emailing firstname.lastname@example.org that you wish to return the goods and cancel your order.
2. We require your order reference number which will start with XS and also a reason for the return.
3. We will then issue you with an approved returns number starting with XR, this number must be included with your return.
4. At your expense, send the goods back to
Christmas Direct Ltd - Returns
14 Bridge Street
5. When returning your goods please insure that they are wrapped and protected sufficiently to avoid being damaged and that the goods are returned with their original packaging and are in a re-saleable condition. Please do not tape or write on the goods themselves.
6. Good must be received by Xmas Direct within 14 days of applying for a refund.
If you do not follow the above instructions there may be a delay in the processing of your refund.
During the time the goods are in your possession you agree to take reasonable care of the goods. Examples of a failure to take reasonable care of goods may include if you use the goods, if you assemble or part assemble the goods or if you remove the goods from their packaging and fail to properly repack them.
If you fail to take reasonable care of the goods - If the goods are damaged whilst in your care (including damage caused in assembling or disassembling the goods) or If you fail to return all parts of the goods or otherwise, we may take action against you for breach of the statutory duty which requires you to take reasonable care of the goods in your possession.
This Returns Policy does not take away any rights you may have under consumer law. For more information contact your local Citizens Advice Bureau (http://www.citizensadvice.org.uk/) in England and Wales and http://www.cas.org.uk/ in Scotland.
This Returns Policy is in accordance with your right to cancel a contract formed at a distance under the Consumer Protection (Distance Selling) Regulations 2000
When cancelling an order that has been dispatched you are entitled to a full refund including the delivery charge. However, if you select any option other than the standard delivery option, i.e. a timed delivery, a Saturday delivery or if the standard delivery for the item is post and you choose the courier option, or a specialist item e.g. artificial trees over 6ft, you are only entitled to be refunded for the standard delivery cost as you have effectively changed the order to become as specialist order, which increases the cost of delivery to Christmas Direct Ltd. Artificial Christmas Trees are considered a specialist order when the height is 6ft or above, the maximum refund for delivery will be £8.50.
Delivery costs for spare bulbs will not be refunded if the spare bulbs are returned.
Business to Business Orders
Delivery charges will not be refunded.
Faulty Goods Policy
All products purchased from Christmas Direct are guaranteed according to Consumer law. If there is a fault with any of our goods please contact us and we will deal with the matter in accordance to your legal rights.
Cancellation Of An Order
You are entitled to cancel your order and thereby your contract with CCTC Ltd up to 14 calendar from the day of delivery. If you wish to cancel the order you must inform us in writing, either by post or email. If you wish to cancel an order prior to delivery you must contact Christmas Direct Ltd on 0845 3700 333 or 01350 728177 in order to stop the order being dispatched and then confirm the conversation by email immediately. A full refund including postage will be given. If the item has been dispatched or has been delivered (for clarity, an item is deemed delivered upon leaving the delivery vehicle), it is your responsibility to return the goods to Christmas Direct Ltd at your own cost. Please see the returns section above.
For any orders that have been specially ordered in for you from a third party i.e. the product is not held in our stock, we cannot accept returns. We recommend you ask for samples and make your decision from those prior to your order.