Delivery



delivery@xmasdirect.co.uk  
      Next day delivery on most items we stock

 

NEXT DAY DELIVERY BY COURIER FOR £5.99* OR POST from £3.65- THE BEST PRICES ONLINE......!

Order by 3pm (or 4:30pm with Fast Track**) for next working day delivery.

We have had many years of courier experience and now we have found a courier company who we consider to be excellent. At Christmas time couriers become more and more unreliable therefore we have opted for customer satisfaction and Initial City Link has proved to be superb. We have great confidence in this company to deliver your orders up to the 22nd December! We also offer the cheapest next day delivery compared to other online retailers, some charge £12.50 reducing down to £9.99 or £7.95. We cannot be beaten for next day delivery at £5.99 *For 'standard' size packages - greater charges will be incurred for bigger / heavier packages. Remember that large artificial Xmas trees come in very big heavy boxes. You will see a full range of delivery options / prices at the shopping cart page. Our delivery costs are always very competitive! 

When you place an order you will have a unique City Link tracking number which can be emailed to you separately. Citylink tracking number will start with the letters GO. You will be able to track your order http://www.city-link.co.uk/track_parcel/track_parcel.php Enter your order number (beginning with XS) in the "Customer reference" box.  If that fails you can email us delivery@xmasdirect.co.uk and we will let you know how your delivery is progressing.

With Initial City Link, for a price, we can deliver an item to you at a specific time on a specific day although you will have to contact us at delivery@xmasdirect.co.uk to arrange this. Our standard options available to you are as follows, please bear in mind that the delivery cost will increase if you book a pre timed delivery:

Standard next day 0800 – 2000        
Before Noon
Before 1030
Before 0900

While the next day service is offered in good faith, we DO NOT accept failure by the courier to deliver on a particular day / time as a valid reason to completely cancel an order. Our next day delivery service is NOT guaranteed. See terms & conditions for full details.  If an order is refused because of a problem with the courier, a refund will only be given minus delivery charge and the cost of getting the order returned to us. Refunds can be claimed for delivery surcharges in the event that a timed delivery (e.g. pre-noon) is missed.

For 1st Class post delivery, the delivery date on the confirmation is an ESTIMATE only; we cannot track Royal Mail deliveries. Bear in mind that the 1st class post can take over a week to arrive close to Christmas. If you want tracked delivery, choose the courier option!

Orders under 800g  in weight
If your order is under 800g in weight it will be despatched by 1st Class post, the cost here would be from £3.50.
You can select next day delivery by courier if you wish, this will increase your order delivery cost to £5.99 in total automatically.

Orders over 800g in weight
The majority of orders above 800g will be automatically sent out on a next day delivery in a Citypack bag (300mm by 400mm) up to 5Kg the charge will be £5.99 if you place your order before the 1300 cut off time. You can select fast track if you order between 1300 and 1400 your order will go to the top of the queue and be rushed to catch that afternoons courier – this service is charged at £5.50.
If you do not want your order to be delivered next day then you can select a date for it to be delivered to you. This will not reduce the cost as we will still send it out on a next day service the day before you require your order. If you order is over 5Kg in weight or cannot fit into a Citypack your delivery will increase to £9.99 as standard for next day delivery in the UK. Please be aware that larger items or specialist orders could incur a further charge above the standard rate.

If you are not in.........
If you are not in then our drivers can leave your order somewhere safe or leave it as per your instructions on your order, we cannot guarentee this service as some drivers will not leave any items without a signature and also we will not take responsibility for any losses if you choose this option. We strongly encourage you to give us an alternative instruction – i.e. leave with neighbour or friend. However if these options fail your package will be taken back to City Link’s warehouse and you will have a yellow card put through your letterbox. Please contact your local branch from the details on this card and arrange a convenient delivery date. If City Link fails on a second attempt you will have to drive to the depot and collect your parcel yourself. If you would like City Link to redeliver your goods after this second failed attempt, then there will be a surcharge of £5.00 to do this. If all of the above fails your order will be returned to us, this will be charged to you at a minimum cost of £9.10 for a return delivery so please make every effort to locate and pick up your order.

**A fee is applicable to Fast Track orders.